Thank you for shopping with Velin by Rosy! We are committed to delivering your orders quickly, safely, and efficiently across India. Please read our shipping guidelines below.
1. Shipping Coverage
We currently ship across all major cities and towns in India. For international shipping, please contact us directly at help@velinbyrosy.in for custom support.
2. Delivery Timeline
Ready-to-ship items: Dispatched within 1–3 business days.
Made-to-order/Customized items: Dispatched within 5–7 business days.
Delivery time after dispatch: Typically 3–7 working days, depending on your location.
Note: Delays may occur during festivals, sales, or due to unforeseen courier disruptions.
3. Shipping Charges
Free Shipping on all retail orders above ₹599.
A nominal fee may apply for orders below ₹599.
Wholesale orders may include variable shipping charges based on weight and volume — shared during checkout or over WhatsApp for bulk buyers.
4. Order Tracking
Once your order is shipped, you will receive:
A confirmation email or SMS with your tracking number
Link to track your order in real-time
If you face any issues, please contact our support team for assistance.
5. Damaged or Missing Packages
If your package is damaged, tampered with, or lost:
Contact us within 24 hours of receiving the parcel
Send photos of the package and invoice for faster resolution
We’ll investigate and either replace or refund the product based on the issue.
6. Shipping Partners
We work with reliable delivery partners such as Delhivery, Blue Dart, Shiprocket, and other trusted couriers to ensure safe and timely delivery.
7. Contact Us
For any shipping-related questions or custom delivery needs, reach out to us at:
📧 Email: help@velinbyrosy.in | info@velinbyrosy.in
📞 Phone/WhatsApp: +91 99807 39923
📍 Address: #514, 2nd Cross, Gangotri Road, KR Puram New Extension, Bangalore – 560036
