At Velin by Rosy, your satisfaction is our priority. If you’re not entirely happy with your purchase, we’re here to help with easy returns and transparent refund guidelines.
1. Eligibility for Returns
You may request a return or exchange under the following conditions:
The item is unused, unwashed, and in its original condition.
The item must be returned with original tags, packaging, and invoice.
Return request must be made within 7 days of delivery.
Only full-price items are eligible; sale or discounted items are final and non-returnable unless defective.
2. Items Not Eligible for Return
Customized or altered garments
Intimate wear or used apparel
Products returned without original tags and packaging
Items damaged due to improper use or washing
3. Return Process
Initiate a Request:
Email us at help@velinbyrosy.in or WhatsApp us at +91 99807 39923 within 7 days of receiving the product.Approval & Instructions:
Once your request is reviewed, we’ll share the return shipping address and next steps.Send Back the Product:
Customers are responsible for return shipping unless the item is defective or incorrect.
4. Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days via the original method of payment or as store credit.
5. Exchanges
If you received a defective or wrong item, we will replace it at no additional cost.
Exchanges are subject to stock availability.
6. Cancellations
Orders can only be canceled within 12 hours of placing them.
Once dispatched, cancellation is not possible.
Contact Us
For any return or refund-related queries, feel free to contact us:
📧 Email: help@velinbyrosy.in | info@velinbyrosy.in
📞 Phone/WhatsApp: +91 99807 39923
📍 Address: #514, 2nd Cross, Gangotri Road, KR Puram New Extension, Bangalore – 560036
